The nature of mobile massage requires a great deal of travel and preparation for the massage therapist to provide all that may be needed during a home visit. Please respect the therapist’s time and good-will by honoring our policies.

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all we request 24 hour advance notice when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you may be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals

If you arrive late to your agreed session, your time may be shortened in order to accommodate others whose appointments follow yours. Depending on the situation, your therapist will determine if there is enough time remaining to perform a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

If the therapist is late to your appointment – we will provide advanced notice via telephone. If time does not allow us to provide the full session during that visit – we will only charge for the time provided or offer to re-book your appointment at a later date.

Privacy Policy

Any information we collect about our clients is used to allow us to create a comprehensive treatment plan and allow completion of billing for services rendered. We may require physician and other health provider contact to determine the appropriateness of our care and to integrate with your other health providers’ goals. Any information we maintain on our clients is absolutely confidential and is held in trust for the required amount of time to comply with legal regulations (10 years from date of last service or from 18th birthday). The health information contained in the client’s file belongs to the client and can be released only with his/her consent or as required by law.

With only a few exceptions, you have the right to see what personal information we hold about you. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g. forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.

Information Transfer Policy

As a client, you have the right to coordinated transfer of your records when there will be a change in the provider of services. If you choose to see another massage therapist or health care provider, your records will be transferred at your request to facilitate continuity of care and provide the most accurate picture of your health history.

Soft Scents Policy

Due to the potential effects of odor on client comfort – we do not use products with perfume, essential oils or strong odor. If you would enjoy such a treatment – by all means we would love to accommodate you!

Cell Phone Policy

We request any personal devices to be turned off or set to vibrate during our sessions to minimize distraction and allow for relaxation.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know.

Informed Consent

Prior to each massage session, the treatment plan will be discussed with you; this is to make sure that the client and therapist are both working towards the same goal. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients whom we have not seen for at least a year will also be asked to fill out this form.

Scope of Practice

Our massage therapists are licensed professionals and held to the highest standards of commitment and education, going above what is required by the state of Massachusetts. Massage Therapist do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct. Nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow the recommendations of your physician.